Your Options for Resolving Complaints

One of the goals of the West Coast District Dental Association is to provide you – the patient – with personalized attention and the highest quality dental care possible. But, even in the best dentist-patient relationship, problems may occur.

First, talk frankly to your dentist about any concerns you have. Often, you and your dentist will be able to resolve any problems. If for some reason you cannot satisfactorily resolve the issue, or if you believe your dentist has not provided you with the best quality care possible, there are still options. You may decide to have the dispute mediated through the WCDDA’s Peer Review Mediation Program.

The WCDDA Peer Review Mediation program is available if your dentist is a member of the West Coast District Dental Association. Mediation is voluntary and is designed to resolve problems between dentists and patients in a fast, cost-effective manner.